Customer Services Coordinator
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
The Company
GWP, one of the UK’s leading packaging manufacturers, are looking for a Customer Service Co‑ordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK’s largest packaging distributor) and experiencing strong growth over the past three years.
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Customer Service Coordinator Key Responsibilities
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and log enquiries from customer/sales team briefs using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers. Co‑ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.)
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration orientated role
- Effective communication skills allowing for the provision of excellent customer service
- Strong office/administrative skills including high levels of numeracy and literacy
- The ability to learn and follow correct procedures and processes
- Well‑presented and punctual
Benefits you’ll receive
- Annual bonus scheme
- 23 days annual leave plus all public/bank holidays
- Long service awards (10-40 years)
- Contributory pension scheme
- Free on‑site parking
- Employee assistance program (EAP) to support and advise with well‑being and any issues
How to Apply / Next Steps
We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click ‘apply’ to submit your up‑to‑date CV. All applications will be acknowledged. If you haven’t heard from us within 2-3 weeks, please assume your application was unsuccessful.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. If you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
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