Salary: £28,755
Location: HMP Durham
Contract: Full Time Permanent
About the Role
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. The role involves working within the prison to provide one-to-one support to a caseload of participants as they prepare for release. You will generally work with those in the last 12 weeks of their sentence, helping them to be ready to re-enter society, overcome barriers, build confidence, and take meaningful steps toward rehabilitation. You will also promote engagement with our community hubs post release.
You will work closely with pre-release teams and the through the gate teams, ensuring participants are fully supported in their transition.
This is a demanding yet deeply rewarding role. You will be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.
What You’ll Be Doing
- Relationship Building: Foster genuine, trusting, and non‑judgmental relationships with participants, creating a safe space for personal growth
- 121 Support: Set and review goals while ensuring accurate and timely recording
- Action Planning: Formulate a detailed action plan identifying specific needs and barriers and the support required to facilitate their transition
- Caseload management: Manage multiple individuals, balancing their needs while keeping up with all related admin
- Stakeholder Engagement: Support participants from all areas of the prison, generate referrals to the programme, and build your caseloads; ability to influence and engage with the wider prison community is key
What We Are Looking For
- Communication Skills: Engage, motivate, persuade, and listen to build strong connections with those you support and stakeholders you work alongside
- Safeguarding Awareness: Identify safeguarding risks when supporting complex individuals at a challenging time, and receive full support following any challenging interventions
- IT and Administrative Skills: Keep meticulous records of every interaction to measure client progress and ensure effective interventions
- Resilience: Commit to the role even when results take time, and see things through to completion
Whilst we welcome applicants with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer, allowing sufficient time for all necessary pre‑employment clearances to be obtained.
Benefits
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave
- EAP Support programme available 24/7, including 6 free counselling sessions
- Private medical insurance and life assurance
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you
- Eyecare vouchers to help with glasses or eye care
- Online Shopping discounts
- Cycle to Work scheme and travel season ticket loan
- Long service awards to celebrate your commitment
- Salary Finance offering financial education and advice
- Opportunity to purchase extra benefits like critical illness cover and dental insurance
Additional Information
We understand that everyone’s journey is different, and we are committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—please let us know.
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