Customer Operations Co-ordinator
Location: Office-based
Salary: £40,000 + up to £5,000 bonus
Overview
We are looking for a highly organised, proactive operator to take ownership of the day-to-day running of customer operations.
This is not an admin role.
You will sit at the centre of the business, ensuring orders flow from entry through to delivery, invoicing and closure, accurately, on time and with full control.
You will support Sales Managers by owning all transactional and operational activity, acting as the link between customer, sales and operations.
This role requires someone who can handle volume, stay on top of detail and maintain control at all times. Nothing gets missed.
Key Responsibilities
Order & Operational Control
- Enter and manage sales orders accurately
- Maintain picking lists and ensure data integrity at all times
- Track orders from entry through to delivery and invoicing
- Ensure full visibility of all live orders
- Identify issues early and resolve before they escalate with planning team
- Log, manage and own customer quality issues through to resolution
Transport & Logistics
- Book and manage transport
- Control delivery schedules and ensure OTIF performance
- Maintain goods-out and transport trackers
- Resolve delivery delays and failures quickly
Customer & Query Handling
- Act as the day-to-day contact for customers
- Handle queries relating to orders, deliveries and invoicing
- Chase overdue payments and issue statements
- Manage customer scorecards (OTIF, quality, service)
- Act as the link between customer, sales and operations
Control & Reporting
- Maintain daily trackers for orders and deliveries
- Ensure all activity is live, accurate and visible
- Highlight risks early and take action
- Maintain control of all outstanding tasks
Core Expectations
- Nothing gets missed
- Data is always accurate and up to date
- Issues are identified early and resolved quickly
- Full control of daily operations is maintained at all times
What We’re Looking For
- Highly organised with strong attention to detail
- Comfortable handling high volume in a fast-paced environment
- Proactive, accountable and able to take ownership
- Strong communication skills across all levels
- Confident using Excel and internal systems
- Experience in operations, logistics or a similar role preferred
This is a high-responsibility role.
The right person will bring structure, control, and reliability to the business and be trusted to run the operational engine day-to-day for the Sales Managers.
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