Are you passionate about providing great customer service and getting a successful resolution to a problem? If so, this could be the opportunity for you.
Salary & Benefits
We offer a starting salary from £28,895 per annum.
- Annual performance related bonus
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Operational Contact Centre Agent progression plan
- 25 days annual leave plus bank holidays – plus an extra two wellness days
- Life assurance cover of 4 times pensionable salary
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more
Location
This role will initially be based in Bradford, but will move to Leeds Valley Park in Summer 2026, with a hybrid working arrangement (3 days in office, 2 days from home).
Working Pattern
Permanent full‑time position, 37 hours per week, with various shift patterns in the 6:00 am–10:00 pm window, Monday–Sunday. One weekend day and one weekday off are required.
What We Do
At Yorkshire Water we safeguard water for over 5.4 million people in the region, protect the environment, and plan to look after Yorkshire’s water, 24/7, 365 days a year.
Where You Fit In
As an Operational Contact Centre Agent you will provide operational resolution to customers’ queries or issues, primarily on inbound calls. With experience you will progress to handle social media and written correspondence.
Responsibilities
Work closely with colleagues in the Customer Management Centre to ensure customer satisfaction and achieve the Customer Promise.
Receive excellent onboarding and induction, then grow through our progression scheme.
What Key Skills Are Required?
You will be passionate and enthusiastic about delivering an excellent customer experience, able to understand customer needs, show empathy and create positive outcomes.
- Highly organised and able to manage a varied workload independently.
- Strong problem‑solving skills with the ability to resolve customer issues.
- Excellent written and verbal communication skills.
- Ability to influence others and escrow issues when necessary.
- Desire for continuous improvement, learning and development.
- Previous experience in a performance‑driven environment is desirable.
- Excellent IT skills for using a range of computer systems.
- Adaptable to change, flexible and open to different working options.
- May be required to work a bank holiday in line with the shift pattern.
Application Process
Assessment centres will take place w/c 4th, 11th & 18th May 2026. Start dates are available in June, July, August and September. Training lasts approximately 14 weeks, with no holiday during the first nine weeks.
Applicants will undergo pre‑employment checks, including a Basic Disclosure Check, and may be required to complete a security vetting process. All roles are subject to a medical questionnaire and further medicals if required.
We Are Committed to Accessibility
We offer adjustments to ensure the recruitment process is accessible to everyone. If you have an accessibility need, disability or condition that requires changes, please include this information in your application and we will discuss reasonable adjustments.
Closing Date
7th May 2026
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