Housekeeper – UHNW Family, London

A family in London is seeking an experienced Housekeeper for an ultra-high-end household.

The property spans 1,200 m² across 4 floors and includes a SPA, pool, sauna, hammam, and gym.

We are looking for a professional with a proven “silent service” approach and exceptional attention to detail.

Requirements

• 3+ years’ experience in private UHNW households with a proven “silent service” approach.
• Strong professional housekeeping skills; knowledge of care for premium materials.
• Confident with household equipment (humidifiers, dehumidifiers, air purifiers, cleaning systems, basic apps/timers).
• Laundry expertise, including delicate items and high-value wardrobe care.
• Clear, concise communication; basic English proficiency is required for safety and coordination.
• Excellent time management, precision, discretion and organisation.
• Right to work in the UK is essential.

Duties

• Maintain exceptional cleanliness across all 4 floors: reception rooms, SPA/pool/sauna/hammam, gym, 5 bedrooms, studies and family areas.
• Daily and weekly cleaning cycles, including specialist care for stone, solid wood, metals, leather and high-end finishes.
• Deep cleaning during family absence, including steam disinfection, linen inventory, organisation and detailed labelling.

Climate, Air Quality & Technical Oversight

• Monitor sensors (temperature, humidity, PM/CO₂ where applicable).
• Maintain humidifiers, dehumidifiers, air purifiers and extraction systems; clean filters, descale tanks and run devices in agreed modes.
• Support correct thermostat/AC settings; log and report any faults.

Laundry & Wardrobe Care

• Full laundry cycle: sorting, delicate washes, gentle drying, steaming/ironing.
• Care for children’s clothing, luxury fabrics and labelled sets.
• Track dry-clean items and ensure timely returns.

Evening Turndown Service

• Within the agreed 17:00–20:00 window: air rooms, set soft lighting, restore order.
• Prepare bedrooms (beds, pyjamas/throws, water, blinds, scent check).
• Prepare bathrooms (fresh towels, replenished amenities, spotless mirrors and surfaces).

Household Coordination & Communication

• Work within established checklists and logs; report daily task status, issues and climate readings.
• Escalate incidents immediately to the House Manager, with photos when required.
• Coordinate schedules with chef, gardener and technicians to avoid overlap.
• Follow strict confidentiality (NDA), privacy protocols and “do-not-disturb” rules.
• Receive, check and record packages; document any damage.
• Prepare returns/exchanges, arrange courier pick-ups and track shipments.
• Maintain impeccably organised storage rooms with labelled containers and FIFO system.
• Weekly/monthly inventory of linens and consumables; reorder at threshold levels.
• Photo-confirm deliveries and maintain tidy stock areas.

Schedule

• Working patterns: floating 5/2
• Typical start around 08:00; flexible finish depending on household needs

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