Sales Support E-Commerce (Bishop’s Stortford – Takeley)

HG is strengthening its e‑commerce organisation, and we are looking for a Sales Support E‑commerce to support the smooth and accurate execution of our online sales activities across international platforms.

In this role, you are the operational backbone of the e‑commerce team. You ensure product data, listings, orders and promotions are processed correctly and on time, enabling our commercial and online teams to perform at their best. This is a hands‑on support role with a strong focus on accuracy, coordination and service.

What you will do

• Enter, maintain and monitor product data, pricing, images and content across e‑commerce platforms.
• Ensure catalogue quality, accuracy and compliance with HG brand and content standards.
• Monitor and resolve listing, content or availability issues, including suppressed or inactive listings.
• Support the execution of promotions, campaigns and actions, ensuring they go live correctly and on time.
• Coordinate with internal teams to ensure all required product and campaign information is complete and delivered on schedule.
• Act as an operational point of contact for e‑commerce platforms and commercial partners.
• Support order flow, stock updates and issue resolution related to online sales channels.
• Maintain accurate administration and reporting to support commercial decision‑making.

You work within the E‑commerce team and work closely with Marketing, Sales and HQ as well as local country teams. You report directly to the Key Account Manager E‑commerce.

Here’s what’s in it for you

• A gross monthly salary between £2.354,34 and £2.942,92 based on experience.
• An annual on‑target bonus of 7,5% of your gross annual salary.
• 27 vacation days based on a full‑time contract.
• Contributory pension scheme and life insurance.
• A stable role within a growing international e‑commerce organisation.
• A supportive, professional work environment where accuracy and ownership matter.

What you bring

• Relevant further or higher education, ideally in a commercial, administrative or business‑related field.
• Experience in an administrative, sales support or e‑commerce support role is an advantage.
• Strong attention to detail and a high level of accuracy.
• Comfortable working with Excel and digital systems; experience with e‑commerce platforms (e.g. Amazon) is a plus.
• Structured, reliable and able to manage multiple tasks and deadlines.
• Service‑oriented mindset with clear and professional communication skills.
• Excellent command of English; additional European languages are a plus.

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