Healthcare Support Worker – Ella Rowcroft ward

Healthcare Support Worker – Ella Rowcroft ward at Torbay HospitalClosing date: 04 June 2026

Working Pattern

Full‑time role involving a mix of long days, nights and 11.5‑hour shifts, including weekends and bank holidays.

Main Duties

• Observe, monitor and record patients’ conditions (temperature, pulse, respirations and weight).
• Communicate with patients, relatives and carers, assisting with clinical duties as required.
• Provide personal care, including infection prevention and control, feeding, personal hygiene, and overall reassurance, comfort and safety.
• Work collaboratively with colleagues at all levels within and outside the department.
• Participate in ward/unit meetings and facilitate effective communication with staff.
• Support the delivery of planned care under the direction of Registered Nurses and Senior Clinical Staff.

Job Responsibilities

• Provide care in a fast‑paced 21‑bed Trauma and Orthopaedic ward.
• Deliver high‑quality care and support to patients throughout their stay.
• Engage in continuous professional development through in‑house training and external courses.
• Maintain daily communication with nursing staff and other healthcare professionals.
• Assist in record‑keeping of patient information, both handwritten and electronic.
• Adhere to confidentiality, safeguarding and health & safety regulations.

Knowledge and Experience

• Understanding of strict confidentiality requirements.
• Previous experience in a care environment or demonstrated caring nature and life experience.
• Working knowledge of complex care needs, including safeguarding, domestic abuse and mental health.

Qualifications and Training

• GCSEs (grade C/5 or above) in maths and English or equivalent Functional Skills Level 2.
• Care certificate (or willing to obtain).

Specific Skills

• Basic computer and keyboard skills.
• Fine motor skills for venepuncture, phlebotomy and other clinical tasks.
• Good interpersonal and communication skills.
• Ability to work under instruction, under pressure and as part of a team.
• Record‑keeping competency in handwritten and electronic formats.
• Empathy, sensitivity, and adaptability in communication style.
• Stress management for self and others.
• Support at times of emotional distress.
• Willingness to undertake new skills and training.
• Behavioural flexibility in changing and challenging situations.
• Reliability, punctuality and a positive commitment to diversity and equality policies.
• Relevant healthcare competencies for the area of work.

Disclosure and Barring Service Check

This post requires a Rehabilitation of Offenders Act (Exception Order) 1975 Disclosure and Barring Service check.

Salary: £25,760 to £27,476 a year, pro‑rata.

Employer: Torbay and South Devon NHS Foundation Trust

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