Are you passionate about making a difference in the lives of children and families? Are you a ‘can-do’ person, who is passionate about high quality service delivery and performance? If so, Birmingham Children’s Trust wants you!
We are looking for a professional and adaptable business support assistant to join the TESS business support team. The Trust’s Therapeutic Emotional Support Service (TESS) is the emotional wellbeing service for children in care and care leavers.
The TESS business support team plays a crucial role in providing support to TESS and works flexibly across the Trust providing advice and guidance where required. The role is a hybrid position based in Birmingham, requiring residence within a suitable commutable distance of Birmingham. The current office location is 67 Bournbrook Road, Selly Oak, Birmingham, B29 7BX (Monday to Friday between operational hours). Flexibility is expected to support the team across various Birmingham office locations.
About you
- Be a clear, confident communicator with strong verbal and written skills, including experience answering telephone enquiries, welcoming visitors professionally, actively listening, and accurately relaying information.
- Have excellent attention to detail and the ability to work accurately and efficiently, with strong literacy and numeracy skills.
- Work independently using initiative and a proactive approach to ensure service and organisational objectives are achieved.
- Build positive business relationships with children, young people, carers, parents, and professionals in a sensitive and respectful manner.
- Work collaboratively, assist colleagues when needed, and contribute positively to a professional working environment.
- Work flexibly within a diverse team environment, providing cover where required to ensure continuity of service delivery.
- Have strong organisational and multi‑tasking skills, managing competing priorities effectively while maintaining a high standard of work.
- Maintain confidentiality and handle sensitive information appropriately, particularly within a children’s services setting.
- Demonstrate competent IT skills, including experience using Microsoft Office and administrative systems.
Please include any relevant supporting information with your application.
Benefits
- A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
- Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use.
- Full access to our internal employee benefits scheme including occupational health services, rewards schemes, benefits discounts (including the Blue Light Card), health & fitness and personal wellbeing support and much more.
- Flexible and hybrid working policy with a variety of working patterns.
- Pension scheme – a generous local government career average pension scheme in line with the local government pension scheme.
- We are proud to be an Equal Opportunities Employer, celebrating diversity and committed to an inclusive environment.
Onboarding Process
The successful candidate will be required to undergo a series of background checks with Experian, including Experian Right to Work and Digital ID verification. These are essential pre‑employment requirements. For further details please contact Mindy on Mindy.bhogal@birminghamchildrenstrust.co.uk.
Why Join Us
- Impactful work – be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
- Supportive environment – enjoy a supportive and collaborative work culture where your contributions are valued.
- Career development – benefit from tailored development programs, supportive supervision, and a range of learning opportunities.
- Generous benefits – take advantage of our competitive reward package including generous leave allowance, local government pension scheme, and additional benefits.
Our Values
We approach our work with care and compassion, actively listening to the needs of the children and young people we serve and involving them in decisions that affect their lives. We use our resources wisely, fostering collaboration among schools, health professionals, and the police to create a supportive network. When we work as one cohesive team, the children and young people of Birmingham are more likely to thrive.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check. The level of check is determined based on specific responsibilities and the level of contact with children. We are committed to fair treatment of all applicants, including those with criminal records, and reserve the right to close the job early if the required number of applications is reached. Please submit your application and supporting statement early to avoid any disappointment.
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