Relief Support Worker
Application Deadline: 29 May 2026
Department: Operations
Employment Type: Zero Hours
Location: Clifton House Accommodation Service
Reporting To: Rose Trampe
Compensation: £12.76 per hour
Description
To assist service users to live their best lives by helping them exercise choice in order to improve their mental health and wellbeing, reduce loneliness, increase social participation, work towards goals, and develop their independence.
Working with service users in accordance with the regulations laid down by the Care Quality Commission and the Care Act.
Zero‑hour contract, £12.76 per hour.
Key Responsibilities
- Establish and maintain relationships of trust with service users, to build engagement.
- Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
- Work flexibly with service users.
- Value the lived experience of service users and enable them to use that experience to support each other and improve the Together service.
- Carry out assessments and determine urgency of service user needs.
- Work with professionals from other agencies and make onward referrals.
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support.
- Attend placement reviews.
- Work with service users on a 1:1 basis and in groups.
- Assist service users to navigate the benefits and education systems.
- Assist service users to manage friendships and family relationships.
- Assist service users to manage medication, including supporting people by prompting and/or administering medication according to Together procedures.
- Assist service users to manage their lives by helping with bills, forms, mail and appointments, and accompany service users to appointments as and when necessary.
- Encourage positive choices around food, leisure, etc.
- Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided).
- Assist service users with personal care as and when required.
- Adhere to the Together policy on lone working.
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer‑based systems.
- Write clear word‑processed and handwritten reports (training provided) and records in English.
- Participate in mandatory and job‑related courses and learning activities.
- Maintain professional boundaries in all aspects of work with service users.
Generic Tasks
- Undertake and assist with all tasks and responsibilities connected to Fire Safety and H&S in the service.
- Uphold and practice Together’s organisational values in delivering this role.
- Represent the service positively with service users and other agencies.
- Adhere to Together’s Equalities policy.
- Maintain confidentiality with regard to service users.
- Be aware of and work following Together’s Safeguarding policy.
Essential Skills, Knowledge & Expertise
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
- Minimum of GCSE or Level II qualification in English, or equivalent.
- Basic competence in the use of email and word processing software.
- Demonstrate a non‑judgemental attitude and be able to be empathetic towards service users and create a trusting environment.
- Work in partnership with service users and establish and maintain professional boundaries.
- Establish and maintain a safe environment.
- Willing and able to undertake domestic tasks with, and for, service users as necessary.
- Demonstrate problem‑solving skills relating to welfare benefits, education and relationships.
- Open to, and willing to participate in, formal and informal job‑related learning.
- Willing and able to collaborate with colleagues and other organisations.
- Use email and computerised systems for service user records and reports.
- Travel; have access to car/public transport.
- Work a varying pattern of shifts on a 24‑hour 7‑day week rota, with notice.
Desirable Skills
- Lived experience of mental distress.
- NVQ Level II in Health and Social Care, or equivalent.
Job Benefits
We value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.
Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service.
Together is committed to equal opportunities and non‑discriminatory practices. Charity No. 211091.
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