Drying and Restoration Technician
Location: Field‑based position with travel within the region. Home‑working is possible when not on‑site.
Role overview
As part of the Drying and Restoration Team, you will visit customers, evaluate claims, take immediate action to remove debris, install drying equipment, project manage the claim onsite and act as the key contact until building repairs commence.
Job details – experience required
- Delivering accurate scopes for building works, repair and installation of drying programmes in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH
- Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning
- Working closely with customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey
- Managing and maintaining company‑provided equipment and vehicles as you will be expected to travel to various locations throughout the week
- Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey
- Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements
Essential skills and experience
- Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation
- Proven expertise across all damage perils and restoration scenarios, including hands‑on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes
- A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
- Physically capable of property strip‑outs and equipment handling, with full use of a company vehicle provided
- Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks
- Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development
The interview process
- Recruiter screening call
- 1st interview with hiring leader (Microsoft Teams)
Benefits
Competitive salary, flexible hybrid working, annual bonus scheme, financial wellbeing package including life assurance, income protection, pension contributions, mental wellbeing programme, 25 days annual leave plus bank holidays, and more.
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion, sexual orientation, gender reassignment or marital/family status. A thorough referencing process includes credit and criminal record checks.
#J-18808-Ljbffr…