Specialising in patients with primary and secondary brain and central nervous system tumours, the Cancer Support Worker works as part of the Neuro-Oncology multidisciplinary team, alongside registered Practitioners, to help improve and deliver a personalised care and support package for patients and their families. The role focuses on supporting and signposting patients throughout their Neuro-Oncology pathway, with the aim of facilitating a self‑managed approach and promoting a clear understanding of diagnosis, treatment and ongoing care.
As a Cancer Support Worker, you will offer practical and emotional support, provide information and signposting around lifestyle considerations, symptom management and wellbeing, and assist with access to benefits advice and psychological support services.
The Neuro-Oncology Service is a busy and supportive service within North Bristol NHS Trust, providing specialist care for patients with brain and CNS tumours. The team works closely with regional partners, and the post is based within North Bristol NHS Trust only.
Main duties of the job
To work as an integral part of the Neuro-Oncology Nursing team in providing a patient centred approach to their cancer journey using the Personalised Care & Support model. The cancer support worker will promote access to support services and assess patients individual needs and requirements in a holistic way and will do this by
- Working alongside the Cancer Clinical Nurse Specialists
- Coordinating care by providing a single point of access
- Triaging patients, using a risk assessment framework and initiate appropriate response according to protocols
- Undertaking individual holistic needs assessments and care planning
- Providing basic face to face or telephone advice and refer on or sign‑post to other sources of support
- Coordinating any necessary assessments
- Supporting information provision
- Guiding people through the use of self‑assessment resources
- Participating in the organisation, delivery and administration of the Health and Wellbeing events and courses and other patient education sessions
- Documenting and monitoring all aspects of care coordination and service delivery, supporting data collection for audit.
Communication skills and adaptability are essential as is the ability to work as part of a team but also autonomously managing your own caseload of patients and using initiative, but also recognising your own personal limitations and boundaries.
Person Specification
Education / Training / Qualifications
- GCSE A*- D, or equivalent in English and Mathematics
- NVQ Level 4 or NVQ Level 3 plus additional training to diploma level in health and social care
Work Experience
- Experience in an administrative role & data management
- Experience of working in a multi-professional environment
- Experience of supporting/teaching patients & carers
Knowledge/Skills/Abilities
- Evidence of good communication skills & the ability to communicate sensitively with patients
- Effective organisational skills
- Good observational, assessment & problem solving skills
- The ability to work within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
EEO Statement
North Bristol NHS Trust values all people as individuals. We aim to be an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups.
Salary
£28,392 to £31,157 a year per annum, pro rata for part time roles
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