We are seeking a dynamic individual to join our busy and fast paced department. You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.
The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone on a daily basis. This role is based at Osprey House in Sowton opposite the Nightingale hospital.
About the Role
We are looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, confidence in using their own initiative within a fast-paced environment, and a strong administrative background relevant to the role. Adaptability, reliability and effective teamwork are essential. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous.
The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility and the ability to adapt to changing departmental needs are essential. Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities.
Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.
If you feel you have the skills and qualities to succeed in this challenging yet rewarding role, we would be delighted to hear from you. Visits to the department are welcomed and encouraged – please contact the Team Leaders using the details provided in this advert.
Working Pattern: 37.5 hours per week. 0900-1700 Monday-Friday
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Benefits
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications, or days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
We also offer extensive staff discounts on shopping, fitness and leisure options and can spread the cost of technology and home appliance purchases from major retailers. Other benefits include:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
Salary Band 2: £25,272 per annum pro rata
Frequency Annual
Vacancy Reference 185-459-13280
Contract Type Permanent
Closing Date 9 June, 2026
Job Category Administration
Staff Group Additional Clinical Services
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