Innkeeper’s Collection Night Porter

What you’ll do in this role

• Be the first point of contact when checking in late arrivals and walk‑ins
• Ensure a warm, friendly and genuine welcome
• Perform cleaning tasks within the front of house, external and breakfast areas, set up the meeting room(s) and breakfast for the next day (varies by site)
• Ensure guest and business safety and security is a top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay

What we look for in our night porters

• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

What’s in it for me

• Flexible shifts to fit around the other important things in life
• Massive 33% discount across all our brands (e.g. date night at Miller & Carter, a family roast at Toby Carvery, socialising at All Bar One)
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
• Never a dull moment – fun, laughs and lifelong friends
• Team Socials – work hard, play hard
• On top of this, we offer a pension, 28 days paid holiday, high‑street shopping discounts and free shares
• A free employee helpline to support you with whatever life throws at you

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

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