Swedish Customer Service & Sales

Responsibilities

• Answer inbound calls (and a few emails) from customers.
• Provide customers with friendly and professional advice on a wide range of musical instruments, related products, and audio‑visual equipment.
• Resolve challenging customer enquiries and escalations where appropriate.
• Become a valued member of our specialist Customer Service team.

Qualifications & Experience

• Multilingual – excellent written and verbal communication in English and Swedish.
• Confidence and an exceptional telephone manner with the ability to build rapport with customers.
• Some experience in a customer service environment.
• Computer‑literate to a high standard, with good Microsoft Office skills.
• Good knowledge of musical instruments and equipment is a plus.
• Reliable and committed to providing first‑class advice and service.
• Highly communicative.
• Interest and appreciation of music.

Benefits

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme offering 24/7 caring and compassionate support.
• Access to 30 qualified Mental Health First Aiders across the business.
• Free car parking with electric charging points.
• Onsite café and bar with regular social events.
• Onsite gym and physio with Gear4music discounts & perks.
• A relaxed dress code and a great coffee machine.
• Employee referral scheme.
• Employer pension scheme.
• Corporate eyecare vouchers.
• Cycle‑to‑work scheme.
• Company sick pay scheme.
• Enhanced maternity, paternity & adoption pay.
• Annual flu vaccinations.
• 26‑day per annum WFH policy where job roles permit.

Job Details

Department: Customer Services

Contract type: Permanent

Hours: 39.5 per week

Working hours: 8 am to 4:30 pm, Monday to Friday, occasional Sunday work.

Salary: Dependent on experience

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

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