Housekeeping Supervisor

Role Overview

The scope of the role is to ensure the highest standards of cleanliness and presentation in guest bedrooms and suites, and the provision and distribution of clean laundry and in‑room amenities through supervision of room attendants, portering, and laundry teams.

Key Responsibilities

• Delivery and supervision of daily tasks and checklists, including bed making, vacuuming, dusting, polishing, scrubbing sinks, baths, and toilets, and the removal, cleaning, and re‑distribution of linen and amenities.
• Lead daily briefings and handovers.
• Organise daily workload, delegate tasks and co‑ordinate breaks.
• Monitor performance via checklists and SOPs.
• Provide feedback and undertake informal counselling to support improved performance.
• Support the team with any shift challenges.
• On‑job training of new employees.
• Handle and resolve guest feedback.
• Departmental requisitions.
• Handle lost property and report damage, theft, and loss.

Qualifications & Experience

• HND/NC/SVQ or equivalent qualification, or equivalent experience in hospitality or tourism.
• Experience working in a similar quality housekeeping environment.
• Thorough, with keen attention to detail.
• Ability to quickly build excellent working relationships.
• Excellent communication skills.
• Basic IT skills with knowledge of Office software and ability to use technology.

Benefits

• Free meals while on duty, in our team cafés.
• Pension scheme and Wagestream financial services.
• Long‑service awards with recognition vouchers and overnight stays.
• Enhanced holidays with long service.
• Free Leisure Club membership, with discounts for friends and family.
• Employee care service, offering lifestyle and wellbeing support and confidential counselling.
• On‑site discounts on accommodation, food and beverages, golf, spa treatments, cruises, outdoor activities, cinema tickets, and retail products.
• Lifeworks App discounts on everyday purchases.
• Supplier and local business discounts.
• Free parking.
• Fully funded, work‑based training and development, including apprenticeships, structured work experience, scholarships, graduate programmes, specialist craft training, and formal qualifications up to HND and degree level.

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