Warehouse and Customer Service Assistant

Warehouse and Customer Service Assistant

Warehouse AdministratorLocation: Paddock Wood,Contract Type: PermanentSalary: £28,000 + BensHours: Monday to Friday 0800 to 1700

Join a supportive team in a fast‑paced environment, receive training and professional development opportunities, and play a key role in delivering excellent customer service.

Position Overview

Based on the shop floor, you will be the first point of contact for customers, ensuring a smooth experience by handling enquiries and resolving issues efficiently. Your work directly supports the company’s commitment to providing an excellent service for its clients.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.
• Collaborate with internal teams to solve customer concerns.
• Document all customer interactions and update records.
• Complete stock investigations to ensure accuracy.
• Investigate warehouse errors and suggest corrective actions.

Requirements

• A proactive and positive, can‑do attitude.
• A strong customer‑first approach to your work.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a focus on accuracy.
• Strong communication skills, both written and verbal.
• A reliable and consistent work ethic.
• Warehouse experience is preferred but not essential.

Benefits

• Competitive salary of £28,000.
• Comprehensive benefits package.
• Opportunities for training and professional development.
• Fast‑paced environment that supports skill development and career growth.

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