Leasing Associate

JOB DESCRIPTION SUMMARY

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the resident experience is seamless and residents receive service levels that exceed their expectations.

Key Role Responsibilities

• Conducts sales and leasing activities: viewings, following up on enquiries and sales conversions.
• Plans and organizes daily activities to maximize the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and contact details are updated accurately and timely.
• Welcomes on site enquiries and potential residents in a warm and friendly manner, ensuring first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled residents’ apartment visits.
• Manages cancellations.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Supports other communities when required, including cross‑selling based upon potential resident requirements.
• Inspects community, tour units and ensures leasing materials are available and meet agreed standards for viewings.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Delivers all aspects of customer service, including front‑of‑house service, anticipating and exceeding resident expectations.
• Supports resident events and activities within the community.
• Assists with community preparations, including move‑in and move‑out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs (travel, entertainment, amenities).
• Screens property visitors, guests and contractors.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.
• Completes health and safety compliance activities in line with company policies and procedures.
• Completes administrative tasks including logging maintenance requests, filing and preparing notices and updating databases.
• Registers, secures and correctly issues resident parcels/deliveries.
• Proactively attends to or organizes ad‑hoc or minor cleaning requirements.

Knowledge & Qualifications

• General education at an acceptable level.
• Proficiency in Microsoft Office packages.
• Proficiency in using property operations software (training will be provided).
• Excellent customer service skills and significant experience in a sales role in a similar world‑class accommodation/hospitality/leisure or reservations/membership environment.
• Ability to influence, adapt quickly and be motivated by exceeding customer service and sales targets.
• Strong organisational skills with the ability to multi‑task and prioritise while maintaining a high level of accuracy.
• Culturally aware and able to adapt relationship‑building, communication and negotiation skills to suit diverse audiences.
• Proactive, can‑do attitude and ability to act autonomously, taking decisions and action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Detailed knowledge of land‑lord/tenant legislation residential property or a relevant qualification.
• Knowledge and understanding of UK health and safety requirements and legislation.

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