Frailty Administration Assistant
The closing date is 05 June 2026
Applications are invited from enthusiastic, hardworking, self‑motivated and committed individuals to join our Frailty Department in both Southport and Whiston Hospitals. The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information. Excellent computer literacy is essential but training will be given to become familiar with systems operated within this department.
Frailty Administration Assistants will provide an administrative/operational service for Mersey & West Lancashire Trust and other external Trusts. They will assist to co‑ordinate the attendance/admissions of patients to the Virtual Frailty Ward / Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day‑case and out‑patient procedures, ensuring an efficient, timely and patient‑focused service that supports a high standard of clinical care. The role requires the ability to work under pressure and to work independently.
The successful candidate must have a flexible approach to their working hours and be able to drive/driver‑assisted.
Main duties of the job
To support the admin coordinator for the admission/attendance of patients on the Frailty Virtual Ward / Urgent Community Response and other Frailty Service; to support clinical staff in coordinating appointments and community visits and ensuring up‑to‑date record keeping; to support the admin coordinator in maintaining the data of the Frailty services and working between different Electronic Patient Record Systems (EMIS/Careflow) in so ensuring an efficient, timely and patient‑focused service in accordance with NHS National Guidelines.
Job responsibilities
Please find attached job description and person specification for main responsibilities and requirements.
Qualifications
- Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience
- NVQ 3 in Customer Care or equivalent knowledge through training and experience
Knowledge and Experience
- Previous clerical experience
- Able to deal with the public in person and via telephone
- Management of patient appointments and staff diaries
- Experience of taking and typing minutes of meetings
- Knowledge of medical terminology
- Previous NHS experience
- Experience of mentoring and training staff
Skills
- Manage/prioritise own workload
- Ability to accurately maintain computerised and manual systems
- Ability to manage difficult/sensitive situations
- Can work well under pressure, produce high quality work and remain calm in difficult situations
- Self‑motivated and able to work with limited supervision
- Able to use own initiative and respond to new challenges
Other
- Ability to build and maintain good working relationships
- Able to work the hours and duties required by the post
- Ability to travel to various Trust locations by own car/driver assisted
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…