Support Worker (Bank) – Primrose Lodge

Support Worker (Bank)

£12.21 per hour

Zero Hours Contract

Primrose Lodge, Guildford

Do you have a passion to help people?

Come and work for The UK’s leading Alcohol & Drug Rehab provider. As a Support Worker (Bank), at our centre in Halstead, the benefits are endless.

• You will have endless job satisfaction, and make a difference to people’s lives
• You can be a support system for others, and your presence will have a huge impact!

If you’re looking for a new, exciting role, why not apply to join us? We pride ourselves on having a great team of dedicated addiction specialists, and provide a safe place to heal and feel secure with the best possible care and treatment.

The benefits of being a Support Worker (Bank) in the team:

• Supportive PDP
• Training and development opportunities
• On-site parking
• Blue Light Card- discounts at thousands of retailers
• Employee of the month vouchers (Delegating up to £100 per month)
• Wellness programme (24/7 BUPA counselling support)
• Mental Health First Aiders
• We host employee appreciation days!

Our Core Values:

At the heart of everything we do are our four core values:

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

Main duties of the Support Worker (Bank):

• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
• Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
• Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
• Oversee and or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.

Essential criteria:

• Good organisational skills and time management skills.
• Good verbal and written communication skills at all levels.
• Ability to work on own initiative and as part of a team.
• Competent within the demands of the role in Word, Outlook and Excel
• Ability to undertake lone-working safely and effectively.
• Ability to negotiate and influence effectively in terms of professional boundaries.
• Ability to develop and review risk management plans.
• Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
• Capacity to handle intensive and pressurised situations.
• Strong customer service skills.

Recruitment Process:

• You will be called for a screening where our talent acquisition specialist can ask you questions around your work experiences
• If you are successful with the above, you will be asked to attend an interview on site
• UKAT is disability confident, providing an inclusive and accessible recruitment process.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.

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