Service Technician

Evac+Chair Newcastle Upon Tyne, England, United Kingdom

The Service Technician is responsible and accountable for ensuring the on‑time delivery of all planned and reactive service visits for Evac+Chair International products. The Service Technician will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards. The Service Technician will be passionate about customers and delivering a high‑class customer experience.

Key Roles and Responsibilities

• Planned and reactive on‑site servicing using company checklists in line with company procedures.
• Installation of ECI products on customer sites.
• Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
• Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
• Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
• Generating leads from service visits for the sales team to follow up.
• Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
• Attend monthly service meetings via Teams and quarterly meetings at Midlands Head Office.
• Monthly sock take report provided to Operations.

Qualifications, Skills and Experience

Technical Requirements

• Customer Service knowledge and experience. Experience of working in a similar role – conducting on‑site maintenance.
• Conducting maintenance on Medical Devices.

Systems Requirements

• Proficient use of tablets and Microsoft Outlook.
• iAuditor.

Knowledge

• Experience of working in a similar role.
• Knowledge of the Health & Safety and Fire Safety sectors.

Qualifications

• A high standard of written English is essential.

Experience

• Experience of working in a similar role, carrying out planned and reactive services on customers’ sites.

Job Types and Benefits

• Full‑time, Permanent
• Additional leave
• Company car
• Company events
• Company pension
• Life insurance
• Sick pay

Work Location: On the road

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Medical Equipment Manufacturing

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