Client Care Assistant (Veterinary Receptionist)

Job Title

Client Care Assistant

Location

Village Vet West Hampstead

Job Type

Part-time, Permanent

Hours

16 Hours per week

Shifts

Wednesdays and Fridays only 11am to 7pm (plus 1 bank holiday shift per year)

About the role

We are searching for a passionate individual to join our wonderful Client Care team at Village Vet, West Hampstead. Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

What We’re looking for

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast‑paced, friendly and fun with no working day the same.

What We offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness programme including:
• Employee assistance programme
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

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