Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.
And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Purpose of the Role
Enterprise Discovery customers increasingly require hands‑on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer‑embedded engineering role designed to own the full spectrum of technical customisation for our top‑tier accounts.
You will bridge the gap between post‑sales support and core product engineering, serving as a technical “special forces” operative who translates complex business requirements into tangible code and system optimisations.
The Customisation Spectrum
The FDE is purpose‑built to own Levels 1–5 of the customisation spectrum, ensuring that core R&D remains focused on next‑generation platform development:
- Education: Platform training, feature evangelism, and root‑cause explanation.
- Configuration: Dashboard, integration, and algorithm configuration changes.
- Surgical Tweaks: Customer‑specific process changes and deep data analysis.
- Custom Code: Conversational agents, platform extensions, and feature customisation.
- Escalation: Identifying major product changes for Core Engineering cycles.
Key Responsibilities
- Account Ownership: Maintain ongoing technical ownership of 2–3 high‑value enterprise accounts; this is not a rotational assignment.
- Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems.
- Data‑Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs.
- On‑Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints.
- Feedback Loop: Act as a critical bridge to R&D, identifying recurring customisation needs that should be productised in the core platform.
Candidate Profile
We are looking for a unique blend of high‑level engineering talent and strategic business acumen:
- The Mix: 50% Programmer, 30% Product Acumen, 20% Soft Skills & Problem Solving.
- Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization.
- Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions.
- Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders.
Requirements
- Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high‑end Technical Delivery.
- Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e‑commerce performance.
- Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments.
- Mobility: Willingness to travel internationally to engage with customers in their own environments.
Personal Development
- People Development Program – participating in personal development workshops on various topics run by experts from inside the company.
- Communication coach access to help navigate work‑related communications & decision‑making challenges.
- Leader Development Program for managers to develop essential leadership skills, including feedback, coaching, and follow‑up check‑ins.
- Professional education budget – $1,500 annual budget to purchase education products (books, courses, certifications, etc.).
Well‑Being
- The Employee Assistance Program – access to counselors for non‑work‑related challenges.
- Subscription to Calm – sleep and meditation app.
- DisConnect days – an additional day off each quarter for recreation and time with loved ones.
- Sports, yoga, and meditation opportunities for employees.
- Extended parental leave up to 26 calendar weeks for primary caregivers.
- Volunteering support – each employee can take 5 paid days off to volunteer.
Compensation
- Restricted Stock Units or Stock Options granted based on role, seniority, and location.
- Participation in company performance bonus.
- Employee referral bonus up to $3,000 paid immediately after the new hire starts.
- Work anniversary celebrations (Bloomversaries).
*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.
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