Sales Assistant – Selfridges

We are currently recruiting for a Full Time Sales Associate to join our brand, working within the Selfridges Department Store. Ideally you will have availability across the entire week, including weekdays and weekends.

The Sales Associate position contributes to the brand and our partners’ stores success by ensuring we provide great customer service and achieve store standards. Customer Service is at the heart of what we do, focusing on new sales opportunities, all through excellent communication and a positive approach within a premium and fast‑paced environment.

Key Accountabilities

• Assisting and interacting with customers in a warm and courteous manner
• Engaging every client in an interaction that results in the highest level of client satisfaction that positively impacts both sales and service
• Utilising exemplary selling skills to effectively identify customer needs and close sales
• Stock management including stock takes, deliveries, visual merchandising and replenishment
• Driving sell‑throughs on slow sellers
• Resolving or escalating all customer issues
• Having comprehensive knowledge of the brand, fits, materials and manufacturing of PAIGE garments
• Building key relationships with department managers and teams (as appropriate)
• Being a positive brand ambassador

Required Qualifications / Primary Job Requirements

• Previous retail experience or relevant customer‑related experience (e.g., hospitality); denim experience and department store experience preferred
• Excellent fashion and retail operations knowledge
• Proven track record in achieving sales results
• Availability to work retail business hours including late shifts, weekends and bank holidays
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritise while handling multiple tasks
• Ability to work with a diverse client base
• Ability to work in a fast‑paced, changing environment and willingness to adapt

Benefits

• Private Health Care Scheme and access to a Healthcare Cashplan
• Generous quarterly uniform allowance to keep you looking your best plus a staff discount from day one
• Quarterly bonus opportunities to reward performance
• 33 days’ annual leave (inclusive of bank holidays) for a healthy work–life balance
• Opportunities to develop your skills and grow your retail career

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