Customer Sales Administrator / Customer Service Advisor

Customer Sales Administrator / Customer Service Advisor | Ross on Wye | £28,500 – £30,000 (office based)

You would need to be able to drive and would be required to work weekends.

There are a full time and a part time position available.

Full Time

• Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off.

Part Time

• Thursday – Monday 8.30am – 5pm, covering every weekend.
• Position split between Thursday, Friday, Monday in Ross, Saturday in Cheltenham, and a Sunday from home.

The Company

My client has a cluster of companies to support.

The Role

My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service.

Key Responsibilities

• Handling enquiries in person, over the phone, and via email with confidence and professionalism.
• Managing the full sales journey — from enquiry and reservation through to move-in.
• Converting leads into bookings and promoting storage units, contents protection, packaging, and other add‑on services.
• Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data.
• Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
• Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well‑presented at all times.
• Monitoring unit availability, completing site checks, and reporting maintenance needs.
• Ensuring compliance with health & safety and site security procedures.

Your Profile

• 2-3 years’ experience in a customer‑facing role such as sales, retail, hospitality, or property.
• A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
• Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records.
• Highly organised with strong attention to detail and accuracy in admin tasks.
• A proactive, hands‑on individual who enjoys working independently and taking responsibility for results.
• A friendly, commercially minded attitude and a genuine desire to help customers.
• A positive, can‑do mindset and an enthusiasm for learning and development.
• Full UK driving licence required.

Contact

For further information, please contact Rhian Mountjoy.

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