About Martha’s
Martha’s is a brand-new kind of social salon – we’re opening our doors soon. Born to shake up the traditional nail salon experience, Martha’s puts atmosphere, personality and experience first. It’s a place to linger, catch up, and enjoy, whether you’re flying solo or coming with friends. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day‑to‑night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand‑new concept from the team behind a proven hospitality business, now stepping into the leisure space.
The Role
As salon manager, you are the beating heart of the site. You set the tone, drive the energy and take full ownership of day‑to‑day operations. You’ll be responsible for delivering a best‑in‑class guest experience, building a happy, high‑performing team, and ensuring the salon is operationally excellent and commercially successful. You’ll work closely with the founders and leadership team to bring the Martha’s vision to life and help shape the future of the business. This is a hands‑on role: you’ll lead from the floor, train and develop the team, and ensure every treatment and guest interaction meets the standard Martha’s is built around.
Key Responsibilities
Guest Experience
- Lead by example and set the gold standard for service and treatment execution.
- Ensure consistently excellent treatments across the team.
- Support and guide nail technicians to deliver their best work.
- Manage bookings, timing and service flow to balance efficiency with experience.
- Maintain impeccable hygiene, safety and service standards.
- Spend approximately 50% of your time delivering treatments.
- Deliver our tailored cold brew, matcha and natural wine offering to all guests.
- Handle feedback or issues with care, warmth and professionalism.
- Encourage repeat visits, loyalty and membership engagement.
Operations & Commercial Performance
- Own the day‑to‑day operations, including rotas, ordering, maintenance and compliance.
- Oversee bookings, walk‑ins and overall guest flow.
- Manage the bar operation to ensure it’s well run, well stocked and aligned with guest demand.
- Own the site P&L, managing labour, costs and margins to drive strong, sustainable profitability.
- Track performance metrics and take a data‑led approach to improve service and operations.
- Spot opportunities to drive sales, increase efficiency and enhance the guest experience.
Team Leadership & Growth
- Recruit, onboard and develop your team, identifying future leaders early.
- Build a healthy, inclusive work culture grounded in mutual respect, collaboration and accountability.
- Deliver regular 1:1s, appraisals and clear training plans.
- Collaborate closely with the founders and leadership team on long‑term direction of the business.
- Be involved in big conversations to bring ideas, energy and perspective to the brand.
Who This Role Is For
You might currently be:
- Salon Manager.
- Senior Nail Technician ready to step into leadership. Titles matter less than mindset.
This role will suit someone who:
- Takes pride in running a tight, professional service.
- Loves hospitality and actively enjoys great food, drinks and treatments.
- Enjoys leading, coaching and supporting a team.
- Naturally creates a warm, welcoming atmosphere.
- Notices and cares about the details that elevate a customer experience.
Experience
- Experience supervising or managing a team.
- Strong organisational, commercial and operational skills.
- NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification.
- A genuine focus on customer experience.
Bonus if you have
- Experience opening or launching a venue.
- Coffee, wine or hospitality knowledge.
Why Join Martha’s
- Be part of building something distinctive from the very beginning.
- Work directly with the founders and help shape a new brand.
- Set a new standard for the modern nail salon experience.
- Work in a beautiful, design‑led space.
- Build a strong team and culture from day one.
- Competitive salary and staff perks.
Job Details
Experience: Required
Employment: Full‑time
Salary: £38,000 – £45,000 yearly
Benefits: Bonus
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