Fitness Manager

Job Responsibilities

• Complete the tasks to ensure the standards of the facility meet company expectations
• Improve the standards of the facility
• Understand and be accountable for the fitness budgets
• Achieve all KPI’s and complete monthly reviews
• Manage Single Customer View enquires and feedback to achieve company standards
• Have regular meetings with the Sales Manager/Consultants to ensure that the sales to fitness journey for every member is being completed
• Manage Personal Training, ensuring self-employed trainers are following company standards and maximising profit through the management of income and expenditure.
• Manage the Group Exercise programme following company standards maximising occupancy numbers in all classes and great management of instructor payroll
• Manage the Small Group Training programme following company standards maximising profit on all courses ran
• Manage the GP Referral Programme following company standards and maximising referrals
• Manage all other fitness programmes that the centre may have
• Develop the centre’s member experience to include initiatives to engage and reward users such as gym challenges, member of the month etc
• Manage the centre’s attrition, collate leaver feedback and act upon areas for improvement
• Support the centre’s work towards Quest, IiP, ISO 14001/45001, 18001 and other awards
• Safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
• Start shifts on time
• Wear uniform as per the company standard
• Implement cleaning and maintenance in accordance with the Normal Operating Procedure (NOP) and sign off when completed daily/weekly/monthly
• Ensure that the fitness safety and operations check are recorded on a daily and weekly basis to achieve the corporate KPI and complete checks when on a gym shift
• Take appropriate action when identifying faults and hazards following all H&S Procedures
• Monitor the recording of defective equipment and arrange for immediate equipment repairs via the works request system
• Ensure all assets are listed on the EQMS system with correct information and costs
• Implement opening and closing processes for the gym and undertake when on a gym shift, in-line with the Normal Operating Procedures
• Ensure Access Control is in operation at all times.
• Ensure cleaning tasks are completed as per the schedule and signed off
• Complete a daily walkaround and inspection of the fitness areas and equipment to check that cleanliness and maintenance standards are achieved
• Complete a weekly review of the fitness cleaning schedule’s for the previous week to ensure their completion in line with company standards
• Ensure all energy reduction actions are undertaken on a daily basis throughout the gym
• Follow Emergency Action Plan procedures at site
• Listen, value and respond to all comments made by customers.
• Obtain feedback on the fitness team to ensure they are achieving all fitness standards on a daily basis
• Undertake all fitness motivator duties when on shift
• Provide a SWELL (Smile, Welcome, Eye Contact and Enthusiastic, Listen and Learn Names) greeting to all customers
• Actively seek customer feedback through customer comments and surveys
• Deliver a customer experience that generates customer compliments
• Have knowledge of the facility programme
• Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards
• Respond to comments in a positive manner and put systems in place to prevent reoccurrence where possible
• Support other departments within the centre as needed
• Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
• Promote the concept of 30 minutes of activity 5 times a week
• Deliver inclusive activities to a high standard supporting the community
• Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.
• Complete online induction and any other online training required for your role
• Coach and develop colleagues to facilitate their promotion
• Complete mentoring and review sessions as required
• Manage the recruitment process ensuring the best possible colleagues are employed and processes followed including DBS checks, issuing contracts and completing inductions
• Undertake and have a regular review with your line manager
• Manage performance and where necessary discipline colleagues
• Attend meetings as required
• Undertake training as required.
• Support with Duty Manager shift cover as required and complete any relevant training Eg NPLQ, First Aid, Pool Plant
• Expected to operate with a significant degree of flexibility and will be required to manage and prioritise work commitments
• Expected to cover duty manager shifts as required
• Any other reasonable request by the company

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

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