Customer Assistant – Travel Money – Norwich

All the details

Work Pattern

Week 1Sun – 11:00 – 17:00Tue – 08:00 -14:00Thu – 08:00 – 14:00Fri – 13:00 – 19:00Week 2Mon – 08:00 – 14:00Thu – 08:00 – 14:00Fri – 12:00 – 18:00Sat – 13:00 – 19:00

Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.

You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
• Accuracy and compliance are key. You’ll follow safe, legal, and financial‑crime processes at every step, protecting our customers and the business.
• At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
• Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
• Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain best in town standards in presentation, availability, and service.

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