Support Officer

The 1st Line IT Support Team are the first point of contact for all council IT users who need help with using, acquiring or changing their IT equipment which helps them do their day to day job; this is often to provide a front line service to the residents in Walsall for example a Highways Inspector, a Social Worker or a Councillor. The Team is responsible for communicating with users, understanding and accurately troubleshooting and recording their problem or requirement in a service desk system and providing a resolution where possible, or passing to another team when appropriate.

Qualifications

• Excellent communication and customer service skills
• Ability to ask the right questions and record facts
• Enjoy solving problems and helping people
• Previous experience in a Customer Services Team

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