Job Overview
Responsible for the provision of an efficient, high quality and confidential business and procurement support service to the Hotel Services Category Team, supporting them in their key internal and external relationships and in the achievement of their objectives. The post holder will maintain a comprehensive overview and understanding of the team’s procurement activity and proactively manage the support for the team, including the development and maintenance of pricing catalogues, category strategy, customer and supplier engagement and contract management on behalf of NHS England. The post holder will work as part of the procurement team to deliver savings to the NHS on a national basis. You will support the procurement team to ensure compliance with operational policy and processes, maintenance of departmental governance and work plan, and be responsible for significant day‑to‑day business management and maintenance of pricing catalogues.
About NOE CPC – North of England Commercial Procurement Collaborative, hosted by Leeds and York Partnership NHS Foundation Trust, is a wholly NHS‑owned organisation that brings together experience, knowledge and collaborative procurement solutions to the wider NHS.
Main duties of the job
- Act as the first point of contact for customer, supplier and stakeholder enquiries, managing calls, emails and correspondence professionally and efficiently.
- Build and maintain effective relationships across teams, stakeholders and suppliers to support procurement activities and organisational objectives.
- Respond promptly to enquiries, delivering a high‑quality customer experience in line with agreed KPIs.
- Provide guidance on procurement processes, escalating complex issues where appropriate.
- Coordinate with internal teams to resolve queries and ensure timely handling of more complex requests.
- Manage incoming communications, prioritising and taking appropriate action.
- Support day‑to‑day procurement administration, including raising orders and processing invoices.
- Handle and resolve routine queries and issues, referring more complex matters to senior colleagues.
- Engage with suppliers and customers to encourage compliance with contractual arrangements.
- Maintain confidentiality and professionalism at all times.
- Welcome and assist visitors, acting as an ambassador for the organisation.
Benefits and Working Conditions
Benefits include: employee wellbeing support, 27‑33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training, education support, and access to exclusive discounts for cars, extra leave days and NHS discount offers. Fixed‑term contracts are available for existing NHS employees or colleagues joining from another NHS Trust on a secondment basis, and can be extended or made permanent.
All new employees are required to subscribe to the DBS Update Service. Patient safety is a priority, with a focus on system‑based improvement, compassionate engagement and a proportionate response to incidents.
Qualifications and Experience
- Degree or equivalent qualification.
- Professional qualification achieved or being worked towards.
- Minimum of 2 years commercial, customer service or procurement experience.
- NHS organisational experience.
- Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
- Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
- Tell us about a time when you showed someone kindness or understanding.
Additional Information
Applicants should be aware that individuals requiring a visa to work in the UK will only be considered for registered healthcare practitioner roles – this does not include Healthcare Support Workers. The Trust will not offer sponsorship for other roles.
LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process. As part of the Trust’s commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.
We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.
#J-18808-Ljbffr…