Concierge Officer

Our Vacancy

What You’ll Be Doing

• Providing a professional front‑of‑house service, welcoming residents, visitors and contractors
• Managing enquiries and requests in person, by phone and email, ensuring a high standard of service
• Overseeing deliveries, key management and administrative tasks with accuracy and attention to detail
• Maintaining building safety and security, including access control, visitor checks and CCTV monitoring
• Responding to incidents, complaints and emergencies, taking appropriate action
• Carrying out site patrols and reporting maintenance or safety issues to keep the development well presented

Essential – What we’re looking for

• Experience in a customer‑facing role (e.g., concierge, reception or housing)
• Strong communication and interpersonal skills
• Ability to deal with demanding customers professionally and manage expectations
• Proven ability to multitask and stay organised in a busy environment
• High level of attention to detail
• Basic IT skills (Outlook, Word, Excel)
• Understanding of health & safety or security responsibilities

Why join us?

• Flexible and hybrid working
• 30 days’ annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care and more

Please read before you apply

• This role is fully site‑based at Thamesmead (Kite Close, SE2 9FB).
• We do not offer visa sponsorship.
• We may close this advert early if we receive a high volume of suitable applications.

What To Expect From Our Recruitment Process

We’re committed to a fair, inclusive and transparent recruitment process.

Interviews will take place in person on the 18/19 June.

To apply, please submit an anonymised CV and answer the application questions, explaining how your experience, values and approach make you a strong fit for the Concierge Officer role.

If you need to ask us anything else at all, feel free to drop an e‑mail to Talent Specialist Julie-Ann.O’Malley@peabody.org.uk

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