Welcome to Mercure Tankersley Manor Hotel and Spa, located in the heart of South Yorkshire offering a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for years but today we’re home to 98 bedrooms, a brasserie bar and restaurant, seasonal dining tipi’s, 13 event spaces plus a newly refurbished gym & spa.
Due to Maternity leave an exciting opportunity has arisen for an enthusiastic and highly motivated part time Reservations Coordinator, on a fixed term contract from July 2026 through to April 2027 to join our passionate sales team at Mercure Barnsley Tankersley Manor Hotel and Spa. We are looking for a bubbly individual with bags of personality and a passion for sales.
Owned by BGAM Hotels who operate multiple branded hotels across the UK, Tankersley Manor is a 4-star hotel, operating under a Mercure franchise, located just off junction 36 of the M1 motorway.
Every day is different here at Tankersley Manor, which makes it a fantastic place to work. We are seeking a passionate and dynamic to join the team, if you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!
We’ll support you, in and out of the workplace by offering:
- Training and development.
- Great opportunities to grow in your role and progress your career.
- Discounted stays in all ACCOR hotels worldwide for yourself, friends and family.
- Discounted stays in all BGAM hotels for yourself, friends and family.
- Free access to the gym, because your wellbeing is important.
- Great discounts of spa treatments and products.
- Monthly pay day treats.
- ALL Heartists membership with more than 70 partners offering discounts off travel, gourmet, wellness, sport, shopping etc.
- Wellbeing support with our Employee Assistant Programme.
Key Responsibilities:
- Handle incoming reservation enquiries by phone, email and online booking systems with efficiency and professionalism.
- Accurately input and manage guest bookings in our property management systems.
- Provide detailed information about room rates, packages and promotions to potential guests.
- Upsell additional services and amenities to enhance guest experiences at the hotel.
- Liaise with other departments to ensure seamless guest experiences from booking to check-out.
- Maintain a thorough knowledge of hotel facilities, services and local attractions.
- Assist in maintaining and updating reservation records and databases.
- Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.
Experience working in a similar hotel operation working with Opera PMS would be beneficial, but it is not a necessity.
All applicants must have a positive guest focused attitude, enjoy making a difference to others and are good team players.
Job Type: Part Time 18.5 hours
Thursday 09.30-14.45hrs
Friday/Saturday (If working Saturday will be off on the Friday) – 09.30-14.45hrs
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