Job Title: Front of House Location: London Working pattern: 5 days onsite (40 hours per week) Hours: Shift pattern – Shifts range 07:00-19:00, for example, 07:00-16:00
About the Role
The Front of House Workplace Experience Coordinator acts as the heart of the workplace, providing a personal and professional experience to visitors, administrative support and workplace services to foster a sense of community and provide 5* Front of House service to our clients and internal staff. As part of the Host experience team, the Front of House Workplace Experience Coordinator creates a warm, supportive atmosphere by supporting employee and client-facing services, welcoming visitors, and performing other service-based tasks as needed. A Workplace Experience Host will be able to demonstrate their understanding of exceptional service, as well as their enthusiasm and motivation for delivering this daily. An eye for detail and going above and beyond will also be expected.
What You Will Do
- Passionately engage with visitors and colleagues coming through our reception, delivering an exceptional experience.
- Greets employees, announces clients and visitors and conducts guest registration through Semieta, our visitor management software.
- Escort clients to rooms as needed.
- Receive and direct incoming calls to appropriate personnel.
- Email inbox management.
- Assists with scheduling, preparing and running of meeting and conference rooms using Rendezvous, our room management system.
- Coordinates catering for meetings and events. Resolving last-minute meeting requests.
- Serve hot and cold drinks as needed.
- Maintains a neat appearance in the reception area, conference rooms and other common areas.
- Requests building and housekeeping services as needed.
- Periodically inspects common area equipment to ensure good operating condition and arrange equipment service as needed.
- Follow uniform & grooming guidelines.
- Performs other duties as assigned.
- Support of the Client Lounge. Offering clients beverages, taking their coats and helping with any further requests.
- Complete at a satisfactory level all required and assigned HSE training.
- Follow all activity policies and procedures, including all HSE-related requirements at all times.
- Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
- Report any condition which you feel could result in an accident or injury and/or stop work if required.
- Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment.
- Maintain and wear at all times required appropriate personal protective equipment (PPE) Apply appropriate material handling techniques at all times.
- Cross‑training will be provided.
- Performs general clerical duties associated with distributing packages and mail as required. Uses tracking systems to record inbound and outbound courier and mail.
- Follows location security procedures for screening inbound deliveries.
- Orders office supplies and other common‑use items for the location.
What You Will Need
- Experience in Front Desk, Concierge, customer service or other hospitality experience is essential.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co‑workers, and/or supervisors.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanour. Ability to assess circumstances, empathise and offer help.
- Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
- Good organisational skills. Ability to work flexible work schedules based on office needs. Strong problem‑solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
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