Customer Administration & Data Support (Hybrid)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205005

About The Role

Ecosiastical Insurance, part of Benefact Group, is looking for a Customer Administration Support to join our Gloucester office.

What You’ll Be Doing

• Supporting the Customer Services Team underwriters with transactional post and other admin duties including CRM loading, phone coverage, survey requests and password resets.
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
• Identify issues and anomalies and escalate in line with company policy.
• Build effective internal relationships to deliver exceptional customer service and support our right first time approach.
• Act on audit results and agreed action plans to improve own performance and enhance the effectiveness of the team.

What you’ll need to have

• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
• Understand, manage, and use information with accuracy.
• Competent IT and data skills (including Microsoft suite).
• Effective and appropriate communication skills.
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

What makes you stand out

• Previous industry knowledge or experience would be an advantage.
• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary – let’s discuss it.
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme: on-target bonus between 6% and 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• Health and wellbeing benefits, including private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

About us

Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor for a decade, having given away £250 million since 2014. We are committed to creating an inclusive culture and welcoming applications from everyone.

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