Job Description
The Purpose
The QC Coordinator plays a key role in safeguarding product quality, ensuring every piece meets the technical, craftsmanship, and compliance standards of the business. Working as part of the specialist Quality Control team, the role supports the smooth flow of stock through the supply chain, maintains the integrity of product data, and partners closely with internal teams and suppliers to uphold excellence across all quality, handling, and compliance processes.
Main Responsibilities
- Execute high‑quality product inspections across all Jewellery categories, ensuring each item meets defined technical, craftsmanship, and compliance standards.
- Maintain accurate product data and documentation, ensuring all technical attributes, certifications, and quality details are correctly recorded in internal systems.
- Support stock integrity and movement, coordinating with Logistics and internal teams to ensure accurate processing, storage, and handling of all pieces.
- Identify quality issues and risks, escalating concerns, proposing corrective actions, and contributing to continuous improvement with suppliers and internal partners.
- Ensure compliance with regulatory and internal standards, including hallmarking, Chain of Custody requirements, and other quality‑related controls.
- Collaborate cross‑functionally with Merchandising, Logistics, Workshops, and suppliers to resolve quality queries and support operational needs.
- Contribute to quality reporting and analysis, supporting the QC Manager with insights that help reduce internal and external failure costs.
- Support operational and administrative processes within the QC function, ensuring smooth daily operations and adherence to inventory control procedures.
What You’ll Do
Act Like an Owner: Take responsibility for upholding product quality, data accuracy, and compliance across all QC processes, ensuring every piece meets the standards expected by the business.
Create Clarity: Provide clear, structured insights on product quality, technical accuracy, and compliance issues, enabling informed decisions across QC, Logistics, Merchandising, and supplier partners.
Empower Teams: Work closely with colleagues across QC, Logistics, Merchandising, and external partners to resolve issues efficiently, share knowledge, and support a culture of continuous improvement.
Challenge Conventions: Identify risks, inefficiencies, and quality concerns, proposing improvements that strengthen product integrity, operational accuracy, and supplier performance.
Succeed Together: Build strong working relationships across the organisation, contributing to a seamless flow of stock, accurate product information, and a consistently high‑quality customer experience.
Qualifications
- Experienced in quality control, product handling, or supply chain operations—ideally within luxury, jewellery, or a high‑value product environment.
- Skilled in Microsoft Office, with intermediate Excel, and confident using ERP systems such as SAP or Oracle.
- Strong problem‑solver with the ability to analyse information, identify priorities, and adapt quickly in a fast‑paced environment.
- Excellent communicator, able to provide clarity, set expectations, and collaborate effectively with internal teams and external partners.
- Knowledgeable about jewellery manufacturing, craftsmanship standards, or luxury product handling (or eager to develop this expertise).
- Highly organised with strong time‑management skills, able to structure work, manage deadlines, and maintain accuracy under pressure.
- Collaborative and relationship‑driven, building trust and working effectively with colleagues to achieve shared goals.
- Clear, concise, and persuasive in both written and verbal communication.
- Energetic, proactive, and self‑motivated, with the ability to operate confidently in ambiguity and drive high performance.
- Committed to fostering a diverse, inclusive, and supportive working environment where everyone can contribute and grow.
Additional information
- A great working environment
- Fantastic pension scheme
- 27days of holiday plus bank holidays with the opportunity to buy or sell 5 more days
- Mental health is a top priority for De Beers Group – we offer free subscription to Headspace and have a mental health first aider
- Employee share schemes
- Free breakfast and lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfill their potential.
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
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