Hybrid Customer Service Advisor: First-Contact Resolver

Tate is looking for a Customer Service Advisor in Cardiff to join a friendly, customer-focused contact center team with a major UK energy provider. This full-time role (37 hrs per week) involves handling high volume inbound customer calls to ensure First Call Resolution (FCR). Responsibilities include identifying issues quickly, recording customer interactions, and collaborating with colleagues to improve processes. The position is hybrid, with 2 days of remote work weekly, and requires previous call center or customer service experience.#J-18808-Ljbffr…