Master Technician – Liverpool VWCV

Responsibilities

As a Master Technician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair, diagnose and inspection checks of vehicles. If you have an MOT licence you may be required to carry out MOTs.

Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.

As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.

• Provide advice, support and guidance to Technician team
• Diagnose complex vehicle jobs and recommend repair
• Provide additional work detail to customers and/or Service Advisors
• Provide regular work status updates
• Work to health and safety guidelines at all times
• Ensure all work is carried out observing safe working practices of self and others
• Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
• Complete relevant service documentation (Job sheets, PDI’s, service reports) in line with HSO, warranty and Dealership requirements
• Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
• Work closely with Warranty support to provide accurate job write ups/warranty claims

Qualifications

• L3 qualification in vehicle service and repair
• Previous experience as a Senior Technician or Diagnostic Technician from a franchised dealership
• Ability to coach and work with the wider team
• Team player
• Excellent communicator both written and verbal
• ‘Can do’ attitude
• Must hold a valid driving licence

Benefits

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Flexible working patterns
• Car Benefit Scheme for employee or family

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