Receptionist

Job Summary

Band 2 Administrator/Receptionist Outpatients, Department 1 ORTC. The role involves welcoming patients with multiple malignancies, face‑to‑face and telephone interactions, checking in, booking appointments (blood forms, onsite phlebotomy, Bloods Closer to Home), and sharing workload with another band 2 receptionist.

Responsibilities

• Communicate complex appointment information to patients, including handling anxious, angry, or upset patients with compassion.
• Maintain patient confidentiality and liaise with staff regarding case notes and patient visits.
• Provide excellent customer service and work as part of a team.
• Resolve issues such as appointment cancellations and liaise with clinical staff on patient queries.
• Use patient information systems to assist patients and staff, ensuring accurate data entry and reporting.
• Plan and schedule patient consultations and blood appointments, coordinating annual leave with colleagues.
• Update patient systems with appointment changes and maintain accurate records.
• Signpost patients to other hospital areas and provide comprehensive advice on appointments.
• Follow policy and legislation, actively contributing to policy adherence and service development.
• Provide induction/support to new post holders and demonstrate workplace routines to less experienced staff.
• Print patient identification labels and daily clinic lists.
• Maintain organisation of own workload with prioritisation, following protocols and SOPs.

Person Specification

Qualifications

• NVQ Level 3 or equivalent qualification, or relevant experience.
• Diploma or equivalent, EDCL or equivalent (desirable).

Experience

• Administrative or clerical work with a customer‑facing dimension (essential).
• Experience in the National Health Service (desirable).

Skills

• Excellent communication and interpersonal skills.
• Good telephone manner.
• Attention to detail.
• IT literate (essential). Familiarity with Microsoft Office applications (desirable).

Knowledge

• Knowledge of booking patient appointments and data recording systems (essential).
• Knowledge of medical terminology and evidence of recent training (desirable).

Values

• Demonstrate organisational values and behaviours.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Remuneration and Contract

Band 2 – £25,272 per annum (pro rata). Permanent, full‑time contract.

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