Overview
We are seeking an Admin Officer / Receptionist for the Renal Services department at Sheffield Teaching Hospitals. The post holder will provide clerical support to the Renal Clinical Nurse Specialist Teams and patients. Our administration staff are the engine that keep our hospitals and services running smoothly and provide excellent business support to our staff and patients. If you’re passionate about making a difference, have solid IT and organisational skills and an eye for detail, our admin role could be the job for you. Whether you are great at customer service and enjoy welcoming and helping people, love delving into detail to see a task through independently or thrive off working in a team to help deliver projects and services, we have variety of roles to suit your skills.
Main duties of the job
- Undertake a comprehensive administration service to the Renal Clinical Nurse Specialist Teams, working as part of the Clinical Nurse Specialist Administrative Team hub.
- Organise Consultant/Specialist Nurse outpatient activity, using hospital EPR systems, and any other identified sources (e.g., MS Excel) to book new and follow up appointments in line with Trust/National policy to meet local and National targets.
- Act as an initial point of contact for queries relating to the Clinical Nurse Specialist Teams from GPs, consultants, medical staff and health care professionals, taking accurate messages as required.
- Arrange clinic cancellations and amendments in line with Trust policy to meet local and National targets, liaising with consultants and relevant staff to maintain an efficient service.
- Liaise regularly with colleagues including management team, consultants and other administrative staff to ensure full utilisation of all available outpatient slots.
Working for our organisation
At Sheffield Teaching Hospitals, we respect and value all of our staff, and the patients and communities we serve. We are a leader in the NHS and research sectors and provide excellent staff benefits, including pay, annual leave, pensions, staff discounts, and subsidised childcare. We are committed to professional development for our staff. If you are successful, you will be offered the opportunity to start on a Level 3 Business Administrator Apprenticeship. Completing the apprenticeship offers a gateway to further career opportunities and senior roles with us.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
- NVQ Level II in Business Administration / Customer Service / IT
Experience
- Experience of working within an office environment
- Experience of working in a public facing role
- Relevant experience within the NHS
Further Training
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- Ongoing commitment to personal development
Important: to comply with the UK Government’s rules on Skilled Worker sponsorship, applicants must meet eligibility requirements or salary concessions under the Skilled Worker visa to be eligible for sponsorship. Further details on concessions and qualifications can be found here.
Candidates are advised to read the attached guidance on using AI technology. When completing your application, you are required to declare that the information in your application form is true and complete. The personal statement is personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system. You will not be able to track the progress of your application or receive messages through the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed. Please note, all communication regarding your application will be made via email from the Trac recruitment system, and you should check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. For Fixed Term Contracts, internal secondments may be considered; please seek approval from your current line manager before applying. All employment with the Trust is subject to a number of NHS Employment Checks including identity, eligibility to work in the United Kingdom, references and qualifications, professional registration, a disclosure and barring records check and occupational health checks if required for the position.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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