Customer Service Adviser

What You’ll Do On a Typical Day

Temp to Perm role.

• Responsible for the order process ensuring equipment is delivered in a timely and accurate manner.
• Managing customers’ expectations during the off-hire process and project closure phase.
• Resolving challenges for customers when orders cannot be fulfilled completely.
• Finalising projects under the guidance of the Sales team.
• Understanding of PERI processes and procedures.
• Develop good working relationships with Sales, Logistics, and Accounts.
• Develop relationships with customers’ key personnel.
• Work closely with the Sales Team to assist and reduce their effort in managing projects once deliveries have started.

Benefits

• Competitive salary.
• Non-contractual annual bonus.
• 20 days annual leave entitlement plus Bank Holidays.
• 5 days annual leave for Christmas shutdown.
• Company pension contributions: 3% employee + 6% contribution.
• Private Healthcare cover.
• Life Assurance 3 times basic salary.

Qualifications

• Experience in customer services with knowledge of database systems.
• Good knowledge of MS Office (essential).
• Strong administration and customer service skills, with the ability to work calmly in a busy environment.
• Excellent communication and social skills, with a strong work ethic, open and reliable.
• NVQ in Business Administration – desired.

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