Customer Service Agent

Company Overview

At Panda, we keep essential services moving by supporting customers with reliable waste and recycling solutions across the UK.

About The Role

Customer Service Agent

Location

Cross Green, Leeds

What You’ll Be Doing

• Handle a high volume of inbound calls from commercial and domestic customers
• Respond to customer queries in a professional, helpful and timely manner
• Build rapport with customers and provide clear information about services
• Provide written and verbal quotations for potential orders
• Process online orders, including those received by email
• Accurately update systems and customer records
• Act as an initial point of contact for complaints or customer dissatisfaction
• Make outbound calls to customers regarding service adjustments, updates or rescheduled work
• Work closely with Traffic Planners and Operations teams to support service delivery
• Prioritise tasks effectively in line with department workflow
• Support the wider customer service team during busy periods
• Maintain a calm, professional approach in a busy customer service environment

About You

• Previous experience in a customer‑facing or customer service role, ideally in a contact centre, service desk or busy office environment
• A confident, clear and professional telephone manner
• Strong verbal and written communication skills
• Good attention to detail and accuracy when processing information
• The ability to build positive relationships with customers
• Confidence handling difficult conversations or customer complaints
• The ability to work under pressure and meet deadlinesA proactive, enthusiastic and hardworking approach
• The ability to work well as part of a team and on your own initiative
• Good organisational skills and the ability to prioritise workload
• Own transport is preferred due to the site location

Why Join Panda?

This is a great opportunity for someone looking to build their career as a Customer Service Agent within a growing business where no two days are the same. You will be joining a supportive team where your communication skills, accuracy and customer focus will make a real difference to the service our customers.

EEO Statement

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

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