£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme
Permanent, full-time (42.5 hours per week)
Job Ref: P1743
About the role
You will be based in the district’s central car park office and will have day‑to‑day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance and operational standards.
The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.
As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on the street.
You will work on a rota basis across a full week (Monday – Sunday).
About you
A supervisory role requires an experienced enforcement professional who can support the delivery of a high‑quality, customer‑focused parking service.
The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent), have a good working knowledge of Traffic Regulation Orders, parking legislation, and the principles of good, proportionate and consistent enforcement.
Additional required qualifications include:
- English fluency – the ability to converse at ease with members of the public and provide accurate advice in spoken English.
- Basic Disclosure Check.
What you’ll need
- Enjoy working outdoors.
- Ideally have experience of supervising staff and be confident organizing and coordinating teams in a busy operational or enforcement environment.
- Strong communication skills.
- Be calm, fair and professional when dealing with conflict or challenging situations.
- Be able to lead by example and promote consistent, proportionate enforcement.
- Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records.
- Have good general IT skills, including use of handheld enforcement devices and back‑office systems.
What’s on offer
- 26.5 days basic annual leave (increasing with service) plus bank holidays.
- Local Government Pension Scheme.
- Staff parking permit.
- Reimbursement of professional fees.
- Comprehensive development and training.
- Discounted membership at selected local sports and fitness centres.
- Access to discounts and benefits via an online platform.
Additional information
Disability Confident: The organisation is a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
The organisation reserves the right to reject applicants at the shortlisting stage where the application process has not been completed correctly.
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