Role:Guest Experience Porter atTheImperial – New OpeningHotel
Location:Bloomsbury, London
40 hours
About Us:
Imperial London Hotels is afamilyruncompany with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial, a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
WhatYou’llBe Doing:
- Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
- Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
- Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
- Support guests throughout their stay, responding to requests promptly and professionally.
- Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
- Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
- Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
- Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
- Assist with taxis, ride‑share services and transport arrangements.
- Support group arrivals and departures, ensuring organisation and clear communication.
- Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
- Anticipate guest needs and offer proactive assistance.
- Uphold all health, safety and security procedures.
Who You Are:
- Experienced in guest‑facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest‑focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academyprogrammes,apprenticeshipsand supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILHF&Boutlets
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care,cycle towork, and technology
- Access to mental health first‑aiders, wellbeingsupportand the Employee AssistanceProgramme
Ready to Shape Memorable Arrivals and Departures?
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!
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