Healthcare Receptionist & Admin Support

2 x Receptionist & Admin Support roles – Fairford

Hilary Cottage Surgery needs two colleagues to help us support our patients.

We need two people to join our reception team. When you apply, please let us know if you are interested in Vacancy 1, Vacancy 2, or either vacancy.

No agencies, please.

Job responsibilities

• Deal with all general enquiries, explain procedures and book new and follow‑up appointments; advise the Reception & Admin Team Manager and Doctors when problems arise.
• Use judgment and communication skills to ensure that patients with no prior appointment and needing urgent consultation are seen in a logical and non‑disruptive manner.
• Receive and make telephone calls, divert calls and take messages, ensuring accuracy of detail and prompt delivery of messaging.
• Collect information, enter data and assist in practice administration work as requested.
• Maintain practice records and registers, appointments, diary, recall systems etc.
• Prepare rooms for surgeries and clinic.
• Liaise with other community staff (Midwives, Frailty Team, District Nurses, Health Visitors, etc.) regarding the monitoring of drugs, maintenance of records, disposal of patient records, and making appointments.
• Perform other tasks as appropriate to support the smooth running of the surgery.

Person Specification

Experience

• Experience of working in a healthcare setting
• Previous administration experience

Qualifications

• GCSE Maths and English Pass – or equivalent.
• Knowledge of Microsoft Office Suite. General PC usage skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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