We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Guest Service Ambassador role is to provide the highest level of customer care, while providing a 5-star front‑of‑house service and maintaining a subtle, yet visible security presence.
What We Offer
- Competitive rate of pay
- Full and ongoing training with a view for career development
- Modern and bespoke company uniform provided
- Immediate access to our Employee Assistance Programme
- Employee App, allowing access to the latest company announcements
Key Responsibilities
- Always deliver a 5-star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service‑facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage
- Must be able to commit to the following back‑shift pattern 14:00‑22:00 on a 4 on 4 off basis. Other shifts will be available on a casual basis. Due to the location of the site, a car is advantageous.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Important Notice
We have been made aware that scammers may attempt to impersonate our organisation in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.
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