First-Line IT Support Agent — Proactive Customer Care

Cybertill is seeking a 1st Line Service Desk Agent in Liverpool to provide exceptional technical support to retailers. Responsibilities include managing customer service issues, meeting SLAs, and utilizing a knowledge base for solutions. Ideal candidates will possess excellent customer service skills, strong problem-solving ability, and effective communication skills. The role requires flexibility in working hours due to a 7-day operation, with shift patterns covering 08:00 to 20:00. Join Cybertill to help enhance our customer experience.#J-18808-Ljbffr…