New Enquiry Advisor – Part Time
The closing date is 18 May 2026
Compassion. Commitment. Charity. Caring. These aren’t just words at St. John & St. Elizabeth Hospital they are the values that shape every patient experience, every staff interaction, and the care we provide.
Main duties of the job
As one of the UK’s leading independent charitable private hospitals, our profits go directly towards funding our on‑site hospice. This purpose guides us and now we’re looking for someone equally inspired to join us as our New Enquiry Advisor.
About us
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our luxury private hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our on‑site hospice, St John’s.
Job responsibilities
We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team, the first point of contact for patients, insurers and other referrers. This pivotal role will focus on:
- Applicants should be available on Saturdays, Mondays and Tuesdays.
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings.
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys.
- Helping to create self‑pay quotes.
- Building relationships with consultants and their offices.
Person Specification
Experience
- Proven experience within a sales‑focused call centre team, ideally within healthcare or a service‑led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI’s.
- A self‑starter who is proactive, solutions‑oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient‑first environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Hospital of St John and St Elizabeth
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