Guest Services & Front Desk Specialist

Company Description

Accor Group is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, yet all share a common ambition: to innovate and challenge the status‑quo. Joining Accor means becoming a Heartist®, where hospitality is a work of heart and you can grow, discover new opportunities, and create meaningful experiences for guests, colleagues, and the planet.

Job Description

What will you be doing?

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.




• Attend to all incoming calls via the switchboard politely and professionally, striving to provide Total Customer Satisfaction.




• Maintain strict security procedures to ensure guest confidentiality and safety.




• Provide quality service by responding to requests promptly during check‑in, check‑out, and throughout the stay.




• Ensure all charges are accurate and posted in a timely manner.




• Handle credit transactions and issue room keys while protecting guest privacy.




• Maintain communication channels between guests and all hotel departments, both verbally and in writing.




• Operate the switchboard effectively, greeting callers per Accor policy and routing calls to relevant departments.




• Document all internal and guest messages accurately and distribute them as specified.




• Maintain an accurate internal phone list and set up International and Operator‑Assisted calls for guests.




• Screen reservation calls as required, providing up‑to‑date information.




• Promote hotel facilities and maximize sales through product knowledge and selling skills.




• Assist with additional duties such as hosting breakfast as requested by Management and Supervisors.

Qualifications

• Customer service skills




• Ability to multitask




• Excellent communication skills




• Team‑working skills




• Ability to cope well under pressure and interact with patience and compassion




• Administration skills




• Computer skills

Benefits

• 30% discount at any Accor Hotel restaurant (T&C apply)




• Discounted hotel rates worldwide in Accor Hotels




• Continuous learning through the Accor Academy




• Support for wellbeing in professional and personal lives




• Opportunities for growth across 5,000 Accor hotels in over 100 countries




• Participation in initiatives to build a more inclusive and sustainable world




• More benefits and perks to help you grow and unleash your personality

Our Commitment to Diversity & Inclusion

We are an inclusive company that strives to attract, recruit, and promote diverse talent.

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