We’re looking for a Manager who loves creatingmeaningful moments and a welcoming atmosphere. Someone who leads with warmth,confidence and personality, bringing people together and making every guest andteam member feel at home. This role is perfect for someone who enjoys guiding ateam, maintaining high standards and shaping memorable experiences for everyonewho walks through the House 21 door.
At Home House, how we work together matters. You’llbe part of a team that celebrates each other, learns from each other and takespride in making every guest experience feel special.
Here’s what you can expect:
Be part of a happy team
We genuinely enjoy what we do and we look out forone another. You’ll join a supportive team where your contribution counts.
Grow your craft
Whether you’re developing your management style,supporting your team to grow or finding new ways to enhance the guestexperience, you’ll have the space to learn, lead and progress in your career.
Room for personality
Home House is one of London’s most distinctiveprivate members’ clubs. It’s lively, surprising and full of character, justlike the people who work here.
High standards
We take pride in thoughtful service, beautifuldetail and creating experiences that feel effortless and warm.
Your purpose
Hosting and guest experience
Act as the Host / Maître d’ for the House servingas the first and lasting impression for members and guests, delivering a warm,confident and professional welcome at all times.
Curate and maintain the overall atmosphere of theHouse, ensuring lighting, music, layout and flow complement the time of day andguest profile.
Own the guest journey from arrival to departure,proactively managing bookings, seating and special requests to ensure anexceptional experience.
Build strong rapport with members and guests,recognising preferences and encouraging repeat visits through personalisedservice.
Ensure SevenRooms, reservations and membershipsystems are consistently updated and informed of guest preferences, specialoccasions and service notes to anticipate needs, personalise experiences anddeliver a cohesive, elevated guest journey.
Lead detailed pre-service and daily briefings,aligning teams on guest personality insights, engagement approach, recognitionstandards and member preferences.
Actively encourage and respond to guest feedback,using insights to enhance service standards and the overall hosting experience.
Handle all guest enquiries, feedback and specialrequests with professionalism, discretion and efficiency, resolving issuesconfidently and escalating where appropriate.
Leadership and operations
Take full responsibility for the operation, teamleadership and service delivery.
Maintain and evolve exceptional service standards,ensuring all Standard Operating Procedures are followed consistently.
Lead by example on the floor, maintainingvisibility during service and supporting the team to deliver seamless,high-quality service.
Ensure all areas are correctly closed and securedat the end of service and that any faulty equipment, machinery or service-wareis reported and actioned promptly.
Maintain in-depth knowledge of facilities, roomrates, promotions and operating hours across both Homes to confidently identifyand drive cross-selling opportunities.
Positively approach sales opportunities, guidingguests through menus with expert knowledge to maximise revenue.
Ensure all sales transactions are processedaccurately and in line with company procedures.
Team management
Lead the team, ensuring clear communication andconsistent standards.
Train and mentor new team members on StandardOperating Procedures, hosting standards and service expectations.
Promote a culture of professionalism, respect andcollaboration, maintaining excellent colleague relations.
Take responsibility for the recruitment, onboardingand retention of high-calibre team members.
Support team development through regular feedbackand quarterly appraisals via OpenBlend.
Liaise with Human Resources regarding employeerelations matters, ensuring compliance with company policies and employmentlegislation.
Budget control
To have overall responsibility for the operationalcosts and profitability of the department in order to ensure that revenue andprofitability is achieved.
Effectively manage departmental payroll inaccordance with the budget.
What we offer:
A friendly, inclusive workplace where you can beyourself.
Training, development and chances to grow yourcareer.
Competitive salary, performance based bonus andpension.
Health care cash-plan and Employee AssistanceProgramme.
Gym and retail discounts.
Complimentary meals on duty.
Access to both Home House and Home House Studioexperiences.
Stream pay support.
Full uniform provided.
If this sounds like a place where you’d feel athome, we’d love to hear from you.
Apply and join us in making the magic happen.
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