Dispatcher

Job Title: Dispatcher / Scheduler – Engineers

Location: Bletchingley

Contract Type: Temp to perm – Full Time (Monday to Friday in office with occasional Saturdays)

Hours: 08:00 – 18:00

Pay: £13.21 (£29,741.40a)

Key Responsibilities

• Schedule and dispatch engineers across the UK for repair, installation, and security jobs.
• Manage and update the daily and weekly engineer schedules, ensuring maximum efficiency and minimal downtime.
• Act as the main point of contact for engineers, customers, and internal teams regarding scheduling and job updates.
• Monitor progress of ongoing jobs and adjust schedules as needed to accommodate emergencies or last-minute changes.
• Ensure all job details, updates, and engineer movements are accurately recorded in the system.
• Liaise with customers to confirm appointments and provide updates on engineer attendance.
• Work closely with operations, customer service, and technical teams to ensure smooth workflow and service delivery.

Skills & Experience Required

• Proven experience in scheduling, dispatching, or diary management (preferably within engineering, technical services, or field operations).
• Strong organisational skills with excellent attention to detail.
• Confident communicator, able to coordinate effectively between engineers, clients, and internal departments.
• Comfortable working in a fast‑paced, reactive environment with shifting priorities.
• Proficient with scheduling systems, databases, and Microsoft Office (Excel, Outlook).
• Knowledge of technical or engineering terminology is an advantage.

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