Customer Service Representative

Contract Type: 3-Month Contract initially (with potential 3-month extension)

Working Hours: Monday to Friday, 8:30 AM – 5:00 PM

Location: Waterside Heathrow & all 5 days onsite

About the Role:

We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally.
• Assist with password resets and access issues related to our ecosystem.
• Deliver accurate information and resolve queries in a timely manner.
• Maintain records of customer interactions and follow up as needed.
• Participate in training sessions to stay updated on systems and processes.

What We Offer:

• Structured training to ensure you’re confident in your role.
• A supportive team environment.
• Potential for contract extension based on performance and business needs.

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